Global Coverage

I-4 EMEA Satellite (25E) Is Now Successfully In Commercial Service

The Repositioning SummaryISS is pleased to announce that the I-4 EMEA satellite (25E) is now successfully in commercial service covering Europe, the Middle East and Africa.Service has been restored for BGAN, FleetBroadband and SwiftBroadband users that were affected by the Atlantic region outage. Inmarsat Satellite Phone Services (ISPS) have been transferred to the new I-4 EMEA satellite.

Important notes:

BGAN users affected by the Atlantic region outage need to re-point their antennas. To help guide the process, use the latest version of BGAN LaunchPad.

IsatPhone and LandPhone users need to re-point their antennas to the new I-4 EMEA satellite location at 25E. Channel numbers 38, 48, 49 and 88 remain the same. To see which applies to you, download the Updated Channel Map.

When re-pointing your antenna, please ensure that there are no objects blocking line of sight.
No action is required for FleetBroadband and SwiftBroadband users who were affected by the Atlantic region outage, as well as FleetPhone users since the antennas will track the satellite automatically.

Software UpgradesThe most recent terminal software updates are listed below:

Thrane & Thrane Explorer 527 - Version 3.01
JRC JUE-250 - Version 01.06
HNS 9201 - Version 3.6.2.8

Commercial availability of the I-4 EMEA satellite also marks the beginning of the second and final outage related to repositioning. It will run from February 6 - 24 and affect BGAN, FleetBroadband and SwiftBroadband users in certain parts of Asia Pacific.

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